How it Works
Is this a subscription-based service?
No, there is no commitment and we’ll deliver one meal at a time so you can order what you want, when you want it. There are no subscription fees or recurring orders.
Do I need to create an account to order online?
How are your services different from other meal prep deliveries or takeout?
How can I keep up to date on The White Pine Kitchen’s newest menus?
How do I leave feedback?
The Food
How many courses are included and how large are the portions?
Do you make substitutions or accommodate dietary restrictions?
Where do you source your ingredients?
Ordering
I see that these are pre-ticketed events, how do I know if there are any meals left?
What if I miss the ordering deadline?
Do you only accept credit cards or can I pay in cash?
Are there any other fees?
I'm trying to place my order but it says it will be delivered within six days? Now I'm confused, when is my food being delivered?
Sorry, we know it's confusing! We're working with our web provider to change this but right now we have to set a maximun delivery time which we are unable to adjust.
Can I order dinner as a gift for a friend?
Definitely! Just be sure to use your recipient's address when placing the order and let them know to expect perishables the day of delivery. We'll also need their phone number in order to contact them, so please leave a comment during check out with their contact information and let us know this order is a gift, along with any other information we may need.
I ordered and then realized I have other dinner plans, can I cancel my order?
We know life happens, if you need to cancel let us know via the contact us form on our site. We can accomodate cancellations until noon the day before delivery, when ordering closes for the menu. Unfortunately, after that we are unable to issue a full refund.
Delivery
What if I’m not home to accept the delivery?
What do your deliveries look like?
How long do we have to refrigerate our meals after delivery?
Where do you deliver?
Do you deliver the wines you suggest?
Unfortunately due to licensing requirements we cannot deliver any of the alcoholic drinks we suggest. Suggestions are meant to further enhance your dining experience. However, all of our recommendations are sourced from local wine merchants and we encourage you to swing by and pick up a bottle! Many of our suggested retailers now offer delivery as well.
I've ordered from you before and don't need another bag, can I return my old one?
If you have unwanted insulated bags from past deliveries, we're happy to collect them next time we deliver to your address. When you order, leave a note in the comments letting us know you have extra bags as well as where you'll be leaving them. When we come to deliver, we'll collect your old bags and leave the new one with fresh food in their place.
I love your food but the deliveries have a lot of plastic containers, is this sustainable?
All of our deliveries are packaged with the goal of maintaining the freshness of your food. That said, sustainability is important to us. With the exception of small souffle cups, all of our containers are dishwasher, microwave & freezer safe and make excellent tupperware (they're actually what we use at home for food storage)! If you don't need any more tupperware please make sure to recycle the containers after your meal. All of our containers are 100% recyclable in both Ann Arbor & Ypsilanti.
I love the bag! Do I get to keep it?
Yes! The main goal of the insulated bag is to make sure your food stays fresh during delivery, after which the bag is yours to keep! We encourage you to reuse it as it's great for grocery shopping, picnics, etc.
What precautions are you taking to limit the risk of COVID-19 during delivery?
All of our deliveries are 100% contactless. Outside of that, your food is prepared, stored & transported in accordance with CDC & Washtenaw County health guidelines.
Finishing Instructions
What do I need at home to finish preparing my meal?
So you deliver only on Sundays and Tuesdays, what if I want to save the meal for a Friday date night?